Order Cancellation

You may cancel orders placed on Marble Vertex before products are handed over to the carrier. Contact us at +90 541 799 36 82 or info@marblevertex.com.

Refunds are processed to your original payment method within 3–7 business days, depending on your bank. Custom-made items already in production are subject to the exceptions below.

Domestic Returns (Turkey)

Under Turkish Consumer Protection Law No. 6502, you have 14 (fourteen) days from delivery to withdraw without giving any reason.

  • Items must be unused, undamaged and in original packaging with commercial qualities intact.
  • When you use our designated return carrier, return shipping is paid by Marble Vertex.
  • Send your withdrawal notice to info@marblevertex.com or via your order details in your account.

International Returns & Customs

  • Import duties, taxes, storage and customs charges in the destination country are the Buyer's responsibility.
  • If a parcel is refused or returned unpaid, outbound/inbound shipping and Turkish customs costs are deducted from the refund.
  • When exercising withdrawal on international orders, return shipping and customs costs are borne entirely by the Buyer.
  • Delivery times depend on the carrier and destination customs; Marble Vertex is not liable for customs delays.

Marble & Decorative Products — Damage & Return Terms

  • Inspect the parcel in the presence of the courier before accepting delivery (domestic and international).
  • If transit damage is visible, refuse delivery and obtain a Damage Report from the courier. Without a report, carrier liability cannot be invoked and returns may be rejected.
  • Natural stone may show minor variations in colour, veining and texture compared to website images; this is not a defect.
  • Exception: Custom-cut, personalised or made-to-order marble products are excluded from the statutory right of withdrawal.

How to Request a Return

  1. Sign in or email info@marblevertex.com.
  2. My Account → order → create a return/cancellation request.
  3. Ship the item following our return instructions after approval.
  4. Track status under My Return Requests.

Questions? Visit our Contact page.